1- · When will I receive my first issue?
As a general rule, allow between 8-12 weeks for your first issue to commence. This time frame is industry standard. In general, you can expect titles which are published more frequently to arrive quicker than titles published quarterly, for example. Also keep in mind that some magazine publishers pre-print mailing labels in advance in order to save money on printing costs, and in some cases this can delay the arrival of your first issue. If for some reason you have been waiting over 12 weeks for your first issue, simply contact us and we’ll look into your order right away. Another option would be to contact the magazine publisher directly.
2- · Will you automatically renew my magazines?
We do not do forced automatic renewals. For those who do not want to miss any issues, and wish to lock in the discount they got, we offer Discount Readers Service. If you are enrolled in Discount Readers Service, we will automatically renew your subscription at that the same discounted price, if available, before the end of your ordered term. This means you won’t have to worry about paying a higher price when at time of renewal and you won’t have any disruption in your subscription service. To check to see whether you’re enrolled in Discount Readers Service, please click here.
3- · Why did I receive a renewal notice in the mail?
Often times publishers will send you a renewal notice/invoice when your subscription is coming to an end. These mailings do not come from us. If you already renewed your subscription or are enrolled in Discount Readers Service, please ignore these notices. If you do not wish to renew your subscription nor are you enrolled in Discount Readers Service, please ignore these notices. To check to see whether you’re enrolled in Discount Readers Service, please click here.
4- Do you deliver outside of the U.S.?
At this time, we only deliver to the U.S. and Canada
5- · Can I send a subscription as a gift?
You certainly can. Our ordering system allows you to specify addresses for each individual magazine subscription in your order. Buy them a gift subscription for their birthday, or for the Holidays!
6- · I’m already a subscriber. Can I renew through you?
Yes, definitely. Before you add a magazine to your cart, select the radio button “Renew my Subscription”. Once the publisher receives the order, they will tack on the additional year(s) to your current account with them. Ensure that the delivery name and address matches the current subscription exactly to avoid a duplicate account being created.
7- · Can I ship out different magazines to different addresses?
Yes, Discount Readers Service has implemented a unique feature in our ordering system where you may specify a unique delivery addresses for each magazine in your order if needed.
8- · Why am I receiving double issues?
If you’re receiving two issues of the same magazine, the problem is either you ordered the same magazine twice, or you subscribed as a new subscriber while you already had a current subscription. In order to resolve this problem, please contact the publisher directly and inform them of the situation.
9- · Can I change the address for my subscription(s)?
The easiest way to do this is to contact the publisher directly, not us. Most publisher’s have a subscriber services feature on their web site where you can check on your subscription status and change your address. Use a search engine such as Google in order to find a publisher’s web site (if you’re still having trouble, just contact us and we’ll provide you with their phone number).
10- · My question isn’t on here, what should I do?
If your question is not listed on this page, you have several options to get in touch with us.
11- · I emailed you, but never received a response. What should I do?
When you submit an inquiry to our Customer Service team, you should receive a prompt response within 48 hours. At times, however, our responses may end up in in your spam box due to your e-mail provider’s filters. Please kindly check your spam box folder and if you are unable to find our response, you may contact us again.